Terms and Conditions

Ready to Ship items will be dispatched within 2 working days. Made to order items will be dispatched within 2-4 weeks, depending on complexity of design.

If you would like an item for a special occasion or a particular date, please let us know prior to ordering at hello@siataylor.com and we will do our best to meet your needs.

Gift vouchers are sent with Royal Mail, so may take 1-2 weeks to arrive outside of the UK. You will also receive a digital gift voucher (PDF) via email after checkout.

Gift vouchers are valid for 12 months from date of issue and are only redeemable on www.siataylor.com. Gift vouchers cannot be redeemed for cash and are not legal tender, account cards, credit or debit cards or securities.

If you return any products you have purchased using a gift voucher, the balance will be credited to you as a new voucher to be redeemed against future purchases.

Please note: taxes and import duties do not apply to purchase of gift vouchers.

Each piece of jewellery is individually wrapped and packaged in a branded Sia Taylor box. For discreet shipping your package will be posted in an unbranded external envelope.

If you are ordering as a ‘gift’ during the checkout process, please add your gift message in the notes section and we will make sure to include this in your order.

Please note – All stated delivery times are from the date of dispatch, not the date of order.

Within the UK

Shipping is free of charge within the UK.

Orders will be dispatched fully insured by Royal Mail Next Day Special Delivery and will arrive by 1pm - please ensure someone is available to sign for the parcel on delivery.

A tracking number will be supplied via email when your order has been dispatched.

EU, USA, Canada and Australia

EU orders will be dispatched using a fully insured priority courier service and can take 2-5 days for delivery.

A tracking number will be supplied via email when your order has been dispatched.

USA, Canada and Australia orders will be dispatched using a fully insured priority courier service and can take 2-7 days for delivery.

A tracking number will be supplied via email when your order has been dispatched.

Rest of The World

Please enquire at hello@siataylor.com if your country is not listed in the delivery options above. Shipping charges vary depending on destination.

A tracking number will be supplied via email when your order has been dispatched.

Please note that we cannot deliver to any PO BOX addresses or to private addresses in Russia.

Non UK jewellery orders will have the UK VAT removed at checkout. Please note that our shipping charge only includes delivery; therefore, non UK customers will be responsible for import duties and local taxes on the arrival at destination. Taxes and import duties do not apply to purchase of gift vouchers.

Returns

We hope that you are happy with your purchase but if for any reason you are not completely satisfied please contact us at hello@siataylor.com within 14 days of receipt to arrange a return (please quote your order number in the email title). We must receive your return within 28 days of the delivery date.

All returned jewellery must be in its original, unworn condition, complete with all packaging to receive a refund for your jewellery.

Refunds will be made back to your original payment method within 14 days of us receiving the returned goods. Delivery charges will not be refunded.

If a promotional discount was applied to your order, the same discount will be applied when calculating your refund, such that the amount refunded will reflect the actual price you paid for the jewellery.

We are unable to accept responsibility for return shipping costs, nor for any items lost, stolen or damaged in transit. We recommend using a fully insured trackable delivery as Sia Taylor Ltd will not be held responsible for the item until it is signed for at Sia Taylor Ltd.

Please note: bespoke, made to order and altered pieces, made in non-standard sizes and metals are not eligible for refund or exchange.

Exchange

If you would like to exchange your item for an alternative style, please contact us at hello@siataylor.com within 14 working days of receiving your order.

Please note that bespoke pieces, made to order items or jewellery altered to a customer request cannot be exchanged or returned.

If you wish to cancel an order please contact us at hello@siataylor.com or +44 1749 899 034. 

Please note, that once your order has been dispatched, we are unable to stop the shipment. Once you receive your order, you have 14 days in which to contact us and cancel your order, then a further 14 days to return the item to us as outlined in ‘Returns’, above.

Please note that orders for bespoke pieces, made to order items or jewellery altered to a customer request cannot be cancelled once production has commenced. The above does not affect your statutory rights.

In the unlikely event that you receive an order that is damaged or faulty, please contact us immediately at hello@siataylor.com.

We will endeavour to repair faulty items or offer a replacement. In the rare case that this is not possible, we will refund your order in full.

Each piece of Sia Taylor jewellery is meticulously crafted by hand, this is part of the beauty of the jewellery and can be expected.

Every effort has been made to show a true likeness and accuracy of colour of the products that appear on siataylor.com.

Rings - Please ensure you know the correct ring size required when placing your order.

However, some of our rings can be resized to order - this will be charged at £50 plus any shipping fees. (Rings not available for resizing are clearly marked in the product description)

If you require a size that is not listed, then please contact us at [email protected].

Finger sizes above a Q will incur additional cost that will be quoted, prior to purchase.

Necklaces & Bracelets - These are designed and made to our standard lengths, but if you require a specific length, please contact us at [email protected] and we will do our best to meet your needs. Length adjustments may incur additional costs that will be quoted prior to purchase.

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at these prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

All prices are stated in British Pounds Sterling £GBP. If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. We reserve the right to review our prices at any time.

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at these prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

All prices are stated in British Pounds Sterling £GBP. If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. We reserve the right to review our prices at any time.

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by an independent secure online payment service provider. We accept payment online by credit or debit cards (Visa, MasterCard) via the secure payment provider, Stripe. Payment can also be made using Paypal.